Refund Policy – Abercrombiea

This Refund Policy outlines the terms and process for obtaining a refund for purchases made through the Abercrombiea website (the “Site”). By placing an order, you agree to comply with this policy, which is part of our overall purchasing terms see our Terms of Purchase.

1. Eligibility for Refunds

Refunds are only available for items that meet the following criteria:

• The item is returned within 60 days from the date of delivery (see our return guidelines for details on eligible items).
• The item is unused, unwashed, undamaged, and in its original condition with all tags and packaging intact (unless the item is defective or was shipped in error).
• A valid return request has been submitted and approved by our team (see “Refund Process” below).
• Fragrances and personalized accessories are non-refundable unless they are defective or we shipped the wrong item.

2. Refund Process

• Step 1: Initiate a Return: To request a refund, first initiate a return by contacting us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return. We will provide you with a return authorization and instructions for shipping the item(s) back to us.
• Step 2: Return the Item: Ship the item(s) to the address provided in the return authorization. You are responsible for return shipping costs unless the return is due to our error (e.g., defective item, wrong product shipped). We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit.
• Step 3: Inspection & Approval: Once we receive your returned item(s), we will inspect them to confirm they meet our return eligibility criteria. We will notify you via email within 3–5 business days of receipt to confirm whether your refund is approved.
• Step 4: Refund Issuance: If approved, your refund will be processed promptly.

3. Refund Method & Timing

• Currency: All refunds are issued in United States Dollars (USD), matching the currency of your original purchase.
• Payment Method: Refunds are credited to the original payment method used for the purchase (e.g., credit card, debit card). This ensures security and consistency with your original transaction.
• Processing Time: After your refund is approved, it will take 5–10 business days for the refund to appear in your account. The exact timing depends on your payment provider’s processing policies (e.g., banks may take additional time to reflect the refund in your statement).

4. Refund Amount

The refund amount will equal the purchase price of the returned item(s) (in USD), excluding:

• Original shipping fees (unless the return is due to our error, such as a defective item or incorrect shipment).
• Return shipping costs (unless the return is due to our error).
• Any discounts or promotional codes applied to the original purchase (refunds will reflect the discounted price paid).

5. Non-Refundable Items & Scenarios

Refunds will not be issued in the following cases:

• Items returned after the 60-day window.
• Items that are used, washed, damaged, or missing tags/packaging (unless defective or shipped in error).
• Fragrances or personalized accessories that are not defective or incorrectly shipped.
• Items purchased from third-party sellers (if applicable) – refunds for such items are governed by the third party’s policy.
• Shipping delays or delivery issues caused by carriers or factors beyond our control (e.g., customs delays, natural disasters).

6. Questions or Issues

If you have questions about your refund status, or if you believe there is an error with your refund, contact us at [email protected] with your order number and details of your inquiry. We will respond within a reasonable timeframe to assist.

Last Updated: July 21, 2025